Product Warranty Policy:
We are committed to providing a straightforward and flexible warranty for your products. To ensure your rights, please adhere to the following conditions:
1.Purchase Verification:
- Clearly demonstrate that the product was purchased from Tường Hồng Trading and Services Company Limited.
- Provide documentation such as delivery receipts, purchase invoices, and transaction history via email, Zalo, or phone.
2.Warranty Conditions:
- The product under warranty must be intact and not subjected to disassembly or unauthorized repairs.
- Warranty applies when manufacturing defects are detected.
- Warranty covers damages incurred during transportation.
- Warranty is valid within the specified warranty period and when used for its intended purpose, following the recommended technical specifications and operating conditions (Refer to product technical specifications in the catalog or instruction manual).
3.Warranty Period:
- Follows the manufacturer's standards, with a standard warranty period of 12 months.
During the purchasing process, please verify the specific warranty period for each order and discuss with our sales team.
We commit to standing by your side and resolving any issues promptly and efficiently.
